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Frequently asked questions: FAQ
You may be eligible for compensation if:
- Your flight arrived at its final destination 3 hours or more later than scheduled
- The delay was within the airline's control (e.g. staffing issues, technical problems)
- The flight departed from the UK or EU, or was with a UK/EU airline arriving into the UK/EU
- The delay happened within the last 6 years (in most cases)
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