Privacy Policy

1. Who We Are

We are Flight Delay Claims Ltd, a UK-based lead generation company. We collect your personal data through our website and securely share it with regulated legal service providers who may contact you to progress your potential flight compensation claim.

We act as the data controller for the personal data we collect and only process that data for the purposes described in this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following categories of data when you use our website:

Personal & Contact Information:

• Full name
• Email address
• Telephone number
• Date of birth
• Postal address (if provided)

Flight Details:

• Airline
• Flight number
• Departure and arrival airports
• Scheduled and actual flight times
• Booking reference
• Date of travel
• Nature and duration of delay

Additional Passenger Information (optional):

• Names and dates of birth of other passengers

Technical & Consent Information:

• IP address
• Browser/device type
• Submission time/date
• Consent to terms and privacy policy

We do not collect special category (sensitive) data such as health, ethnicity, or religious beliefs.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To assess your eligibility for flight delay compensation
• To pass your details to a regulated legal firm to progress your claim
• To contact you regarding your enquiry or to request further information
• To analyse and improve our website and user experience
• To comply with legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Our legal basis for processing your data may include:

• Consent – You provide explicit consent when submitting your details.
• Legitimate Interests – It is in your interest and ours to connect you with a solicitor who can assist with your claim.
• Contract – Processing your enquiry is a step toward forming a legal services contract.
• Legal Obligation – We may need to retain or process data for legal or regulatory compliance.

5. Who We Share Your Data With

We may share your personal data with:

• Specialist legal service providers for the purpose of pursuing your claim
• Trusted IT service providers who support our systems and website
• Regulatory or public authorities when required by law

We do not sell, rent, or share your data with third parties for marketing purposes.

6. International Transfers

Some service providers may process or store your data outside the UK. Where applicable, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other legal safeguards under UK GDPR

7. Data Retention

We retain personal data only as long as necessary:

• Enquiry/lead data: up to 3 months
• Email communications: up to 12 months
• Website analytics (non-identifiable): up to 26 months

We securely delete or anonymise data once retention periods expire.

8. Your Data Protection Rights

You have the following rights under UK data protection law:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw your consent at any time

To exercise your rights, contact:
📧 info@flight-delay-claims.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
🌐 https://ico.org.uk/make-a-complaint

9. Data Security

We apply industry-standard security measures, including:

• SSL (Secure Socket Layer) encryption
• Access controls for internal systems
• Regular system updates and audits
• Data minimisation and limited retention practices

10. Cookies and Analytics

We use cookies and analytics (e.g., Google Analytics) to improve website performance. These tools do not collect identifiable personal information.

You can manage cookies via your browser settings.

To opt out of Google Analytics tracking:
https://tools.google.com/dlpage/gaoptout

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated effective date.

12. Contact Us

For privacy-related queries, contact: